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FIRE CARDSET

Case Entry
The Case Entry Protocol standardizes the beginning of each call and functions as an initial caller interrogation. It directs the calltaker to collect essential information for initial processing and classifying of the incident including: the address of the emergency, the phone number the caller is calling from, the caller's name, the Chief Complaint, and the caller’s proximity to the incident.

Key Questions
Key Questions provide a secondary caller interrogation. The answers to these questions help the calltaker assess scene safety, prioritize the response, select appropriate caller instructions, and provide pertinent information to responders. The calltaker uses the answers to these questions to recommend the appropriate dispatch code. Individual agencies assign specific responses to each code based on local resources and needs.

Additional Information
Located below each Chief Complaint Protocol is an Additional Information (AI) section. These sections provide information that will help you select a dispatch code as well as other useful information specific to each Chief Complaint. Information specifically related to the working part of the protocol is presented on the left, and more general information follows to the right. Additional Information can be divided into the following four basic categories: AI can be divided into the following basic categories:

Essential Information: Some Chief Complaint Protocols contain Essential Information templates that you will use to obtain important information about aircraft, boats, trains, explosive devices, vehicles, bomb threat callers, or suspicious packages as directed by the protocol.
Dispatch Definitions: Words in ALL UPPERCASE are defined in the Additional Information section. When these words are used in the Determinant Descriptors, it is vital that you understand their definitions. Otherwise, individual EFDs could define these terms differently, destroying standardization.
Rules: Rules are definitive action statements. They provide many of the “dos and don’ts” of Priority Dispatch.
Axioms: Axioms are important statements that serve as the basis for many FPDS decision-making processes. They differ from Rules in that they tell you why, rather than how to do things.
Laws: Laws set forth general principles in an interesting and catchy form.

Post Dispatch Instructions (PDI)
PDIs are specific to each Chief Complaint and are designed to ensure the safety of the caller and responders, and increase the overall effectiveness of the response.

Dispatch Life Support (DLS)
After providing PDIs, the calltaker selects an appropriate Dispatch Life Support (DLS) Link. DLS Links guide the calltaker to appropriate Case Exit or Pre-Arrival Instructions.

Case Exit
Case Exit Instructions are standardized instructions designed to help calltakers effectively terminate a call.

Pre-Arrival Instructions (PAI)
PAIs provide potentially life-saving, scripted instructions for numerous incidents, including callers who are trapped in a sinking vehicle, building fire, tunnel fire, confined space, structure collapse, and trench collapse. Instructions are also available for HAZMAT dangers, bombs and potential explosives, suspicious packages (suspected contamination), and any dangerous scene where the caller is not trapped. Collectively, these protocols and instructions are referred to as Dispatch Life Support Instructions. Dispatch Life Support Instructions make it possible for properly trained calltakers to provide a Zero Minute Response™.

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